Privacy Policy

1. Information We Collect

We may collect information that helps us provide, maintain, and improve our services. This may include the following:

1.1 Personal Information

When you create an account, use our services, or communicate with us, we may collect information such as:

• Name
• Email address
• Phone number
• Company or organisation details
• Account and login information
• Other information you choose to provide while using the platform

We only collect information that is reasonably necessary for providing and improving our services.

1.2 Technical and Usage Information

When you access PositiivPlus, certain technical information may be collected automatically. This may include:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages or features you access
• Usage patterns and interactions with the platform
• Date and time of access

We use this information to understand how the platform is being used, improve performance, and maintain security.

1.3 Information You Provide to Us

If you contact us, submit a form, provide feedback, request support, or otherwise communicate with us, we may retain the information you provide so that we can respond to your request and improve our services.

2. How We Use Your Information

We may use the information we collect to:

• Create and manage your PositiivPlus account.
• Provide and maintain our platform and services.
• Improve your experience.
• Provide customer and technical support.
• Understand how our platform is being used and improve its functionality.
• Maintain the security and reliability of our platform.
• Detect, prevent, and address fraud, misuse, or security issues.
• Communicate with you about your account, services, updates, and important notices.
• Send marketing or promotional communications where you have provided the required consent.
• Comply with applicable laws, regulations, and legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information when it is necessary to operate our business, provide our services, or meet legal obligations.

3.1 Service Providers

We may work with trusted third-party service providers that help us operate PositiivPlus. These may include providers of services such as:

• Cloud hosting and data storage
• Payment processing
• Analytics and performance monitoring
• Customer support
• Communication and notification services

These service providers may access information only to the extent necessary to perform services on our behalf and are expected to handle your information appropriately.

3.2 Legal and Regulatory Requirements

We may disclose information where required to do so by applicable law, regulation, court order, or other valid legal process.

We may also disclose information where reasonably necessary to protect the rights, property, or safety of Utopiic, PositiivPlus, our users, or others.

3.3 Business Transfers

If Utopiic is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, information associated with the platform may be transferred as part of that transaction, subject to applicable data protection laws.

3.4 International Data Transfers

Some of our service providers or technology infrastructure may be located outside India. Where your information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that the information is handled in accordance with applicable data protection requirements.

4. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

You are also responsible for keeping your account credentials confidential and for notifying us if you believe your account has been accessed without your permission.

5. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services;
• Maintain your account;
• Fulfil the purposes described in this Privacy Policy;
• Resolve disputes or support requests;
• Meet contractual, legal, accounting, or regulatory requirements; or
• Protect our legitimate business interests.

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

6. Third-Party Websites and Services

PositiivPlus may contain links to websites, applications, or services operated by third parties.

If you follow these links, you will be subject to the privacy policies and terms of those third parties. We are not responsible for the privacy practices, security, or content of external websites or services.

We encourage you to review their privacy policies before providing them with any personal information.

7. Your Privacy Rights

Depending on applicable law, you may have rights regarding the personal information we hold about you. These may include the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally permitted.
• Request restrictions on certain types of processing.
• Withdraw consent where processing is based on consent.
• Raise questions or concerns about how your information is being handled.

To exercise your rights or ask us about your personal information, please contact us at: Email: [email protected]

We may need to verify your identity before processing certain requests.

8. Governing Law

This Privacy Policy is governed by the laws of India.

Any disputes relating to this Privacy Policy will be subject to the applicable courts having jurisdiction in Faridabad, Haryana, India.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make significant changes, we may notify you through the platform, by email, or by other appropriate means.

We encourage you to review this page periodically to stay informed about how we handle your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us:

Utopiic Innovations Pvt Ltd
Email: [email protected]
Platform: PositiivPlus